Work Less with Service Workflow Automation.

Claim 2 Settlement

Warranty claims management is a critical business operation in the manufacturing industry. It comprises multiple steps including warranty applicability, root cause analysis, damage verification and similarly many other scenarios to validate the claims raised. It also involves the identication of faulty material that should be returned and replaced by the OEMs and applicability of supplier chargebacks. BizGaze will simplify and streamline the claims management cycle - Improve parts return management, supplier collaboration, and most importantly improve after sales customer experience.

Preconfigured Workflow

This Automation powered workflow drives the concerned stakeholders like marketing manager, administrator, and accounts manager keeping them in sync with sales data as the deals happen in the field.

Connected Stakeholders

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Pre-Configurable Tasks and Notifications

Some Pre-Configurable tasks and notification triggers include but not limited to

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  • Notification to Service Manager on Sales Claim Creation
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  • Task for Service Manager for Sales Claim Approval
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  • Notification to Service Manager on Claim Updation
  • Notification for Dealer on Sales Claim Approval

Salient Features

Claims Automation

Claims are expedited in BizGaze in a workflow with logical steps and best practices integrated into inputs from quality check and purchase process

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Claims Handling

When a claim is made within repair or replacement warranty period after due quality check of the item the claim is accepted and processed for repair or replacement whichever is applicable.

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Analytics On Claims

The inbound stock from the purchase claim is mapped to the Claim. For analytics purpose claims stock can be viewed against normal stock.

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Dashboard

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Areas of ROI

Increase quality, accuracy & speed in generating sales claim & purchase claim.

Easy approval mechanism to speed up the claim process

Can retrieve all required details to create purchase claims through the sales claim which is already raised.

Bizgaze System provides paperless warranty and track of every detail of your product at every stage.

One-stop solution for all of your warranty claim related problems. It is a robust system which helps to felicitate the entire product Warranty Management Lifecycle.

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Business Challenges

Repeatedly entering details for a particular claim is often stressful, as sales to purchase claim conversions also becomes difficult

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It's always difficult for end users to submit claims and track claims manually whether the claim is closed or not.

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Segregating stock types as claims or normal inventory is a big challenge.

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Support 2 Serve

BizGaze understands how crucial and dependable Support services ought to be to ensure your Customer Delight. Bizgaze platform enables you to manage your support process efectively and eficiently starting from issue categorization, ticket assignment through closure and capturing feedback

Preconfigured Workflow

BizGaze think-tank considers all your business issues and needs, involving all the key roles involved in this workflow, across entities giving them an edge on a single platform. Apps/ Data accessible and permissions as per configurable privileges assigned to each role in every entity in the ecosystem ranging from sales executives, sales managers, Account Executives, Account managers, Customer Service Manager, Marketing Executives, Marketing Managers, and Admin roles.

Stakeholders Involved

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Preconfigured Rules

Our Platform guarantees a seamless support experience to support seeking customers by triggering relevant notifications and also allowing you to pre-configure event related activities like Approvals, escalations and updates.

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Active Ticket
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Auto-Assigning

Pre-Configurable Tasks and Notifications

Some Pre-Configurable tasks and notification triggers include but not limited to

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  • Auto-Response email to the user who raised the ticket along with ticket number.
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  • Escalation to higher level member if the ticket IS not resolved on time.
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  • Notification to the auto-assigned support agent to attend the ticket.
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  • Email to the User on the ticket status if not resolved within the time.

Salient Features

Service Process Automation

BizGaze understands how crucial your Support services are for your Customer delight and developed a platform for managing your support process efectively and efi ciently starting from ordering and issue categorization, ticket assignment through closure

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Grouping & Support Tickets

Customized Parent and child groups can be created for the Products or services offered by the Business. When support tickets are raised by the Customer, Customer Service gets alert and enter the details of the issue.

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Service Calls Assignment

Based on the GPS location of the customer the nearest support agent is assigned subject this acceptance they system reassigns the ticket to the next available agent.

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Issue Forwarding

Issues can be categorized based on their nature and severity in the Support module of BizGaze and forwarded to the department or experts concerned.

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Ticket Status Tracking

Custom status of stages of the ticket raised can be configured and viewed, issue types can be classified for priority and severity.

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Creating Requests

Service agent in the field can place orders for service or spares consumed for the rectification right from the customer location.

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Dashboard

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Third Party Integrations

BizGaze enables robust integrations with third party apps and services.

Areas of ROI

Structured & More Economical Approach Service agents can precisely locate, get predictable time to reach the customer location.

Optimized Resource Allocation Free up the support offsite resources with the help of auto assignment of service agents mapped with customers.

Hear it from the Experts Issues can be categorized based on their nature and severity in the Support module of BizGaze and would be forwarded to the department or experts concerned.

Spike in Sales Service agents in the field can place orders for service or spares consumed for the rectification, right from the customer location

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Business Challenges

Managing the support services is always a crucial task. Handling them requires categorizing the service requests according to the customers is one of the main issues faced in businesses.

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To know the location status of the customer whenever a service request is made, as sales executives find it difficult to locate them manually.

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Acting upon a service charge manually when a ticket is raised by the customer is a less efficient flow.

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