Battery Doctors-Privacy Policy

Purpose

BizGaze Privacy Policy refers to our commitment to treat information of employees, customers, stakeholders and other interested parties with the utmost care and confidentiality.

With this policy, we ensure that we gather, store and handle data fairly, transparently and with respect towards individual rights

Collection and Use of Information

When you use Bizgaze app, we may collect certain information to enhance your user experience and provide you with personalized services. This may include, but is not limited to, your Android ID. We use this information primarily to send notifications to our customers regarding updates, promotions, or important announcements related to our services. At Bizgaze Limited safeguarding your privacy and ensuring the security of your personal information is our top priority. This Privacy Policy is designed to transparently explain how we collect, use, store, and protect your data when you use our mobile application available on the Google Play Store.

Data Security

We understand the importance of keeping your data safe and secure. Therefore, we have implemented strict security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security audits to ensure the integrity of your data.

Data Sharing

We want to assure you that we do not sell, trade, or rent your personal information to any third-party apps or companies. Your data is solely used for the purposes outlined in this Privacy Policy and is not shared outside of our organization without your explicit consent, unless required by law.

Scope

This policy refers to all parties (employees, job candidates, customers, suppliers etc.) who provide any amount of information to BizGaze Limited.

This Privacy Policy applies to BizGaze Limited website and that link to it. It also applies to the products and services provided by BizGaze Limited through these websites, our mobile applications, and applications posted by BizGaze Limited on BizGaze Limited's online marketplace and in other third-party online marketplaces. This Privacy Policy does not apply to any of our websites, products or services that have a separate privacy policy.

Policy

This Privacy Policy is divided into three parts:
A) Information BizGaze Limited collects and controls
What information BizGaze Limited collects
We collect information about you only if we need the information for some legitimate purpose.BizGaze Limited will have information about you only if (a) you have provided the information yourself, (b) BizGaze Limited has automatically collected the information, or (c) BizGaze Limited has obtained the information from a third party.Below we describe the various scenarios that fall under each of those three categories and the information collected in each one.
Information that you provide us
  1. Account signup: i.When you sign up for an account to access one or more of our services, we ask for information like your name, contact number, email address, company name and country to complete the account signup process. You'll also be required to choose a unique username and a password for accessing the created account. You may also provide us with more information such as your photo,time zone and language, but we don't require that information to sign up for an account. After signing up, you will have the option of choosing a security question and an answer to the security question - if you provide these, they will be used only while resetting your password.
  2. Event registrations and other form submissions: ii.We record information that you submit when you (i) register for any event, including webinars or seminars, (ii) subscribe to our newsletter or any other mailing list, (iii) submit a form in order to download any product, whitepaper, or other materials, (iv) participate in contests or respond to surveys, or (v) submit a form to request customer support or to contact BizGaze Limited for any other purpose.
  3. Payment processing: iii.When you buy something from us, we ask you to provide your name, contact information, and credit card information or other payment account information. When you submit your card information, we store the name and address of the cardholder, the expiry date and the last four digits of the credit card number. We do not store the actual credit card number. For quick processing of future payments, if you have given us your approval, we may store your credit card information or other payment information in an encrypted format in the secured servers of our Payment Gateway Service Providers.
  4. Testimonials: When you authorize us to post testimonials about our products and services on websites, we may include your name and other personal information in the testimonial. You will be given an opportunity to review and approve the testimonial before we post it. If you wish to update or delete your testimonial, you can contact us at privacy@bizgaze.in
  5. Interactions with BizGaze Limited: v.We may record, analyse and use your interactions with us, including email, telephone, and chat conversations with our sales and customer support professionals, for improving our interactions with you and other customers.
Information that you provide us
  1. Information from browsers, devices, and servers: i.When you visit our websites, we collect information that web browsers, mobile devices and servers make available, such as the internet protocol address, browser type, language] preference,time zone, referring URL, date and time of access, operating system,mobile device manufacturer and mobile network information. We include these in our log files to understand more about visitors to our websites.
  2. Information from first party cookies and tracking technologies: ii.W use temporary and permanent cookies to identify users of our services and to enhance user experience. We embed unique identifiers in our downloadable products to track usage of the products. We also use cookies, beacons, tags, scripts, and other similar technologies to identify visitors, track website navigation, gather demographic information about visitors and users, understand email campaign effectiveness and for targeted visitor and user engagement by tracking your activities on our websites. We only use first-party cookies and do not use third-party cookies or other third-party tracking technologies on our websites.You can learn more about the cookies used on our websites here
  3. Information from application logs and mobile analytics: We collect information about your use of our products, services and mobile applications from application logs and in-house usage analytics tools and use it to understand how your business use and needs can improve our products. This information includes clicks, scrolls, features accessed, access time and frequency, errors generated,performance data, storage utilized, user settings and configurations, and devices used to access and their locations.
Information that we collect from third parties
  1. Signups using federated authentication service providers: You can log in to BizGaze Limited Services using supported federated authentication service providers such as LinkedIn, Microsoft and Google. These services will authenticate your identity and give you the option to share certain personal information with us,such as your name and email address.
  2. Referrals: If someone has referred any of our products or services to you through any of our referral programs, that person may have provided us your name, email address and other personal information. You may contact us at privacy@bizgaze.in to request that we remove your information from our database.If you provide us information about another person, or if another person gives us your information, we will only use that information for the specific reason for which it was provided to us. here
  3. Information from our reselling channel partners and service providers: If you contact any of our reselling channel partners, or otherwise express interest in any of our products or services to them, the reselling partner may pass your name, email address, company name and other information to BizGaze Limited.If you register for or attend an event that is sponsored by BizGaze Limited, the event organizer may share your information with us. BizGaze Limited may also receive information about you from review sites if you comment on any review of our products and services, and from other third-party service providers that we engage for marketing our products and services.
  4. Information from social media sites and other publicly available sources: When you interact or engage with us on social media sites such as Facebook,Twitter, Google+ and Instagram through posts, comments, questions, and other interactions, we may collect such publicly available information, including profile information, to allow us to connect with you, improve our products, or better understand user reactions and issues. We must tell you that once collected, this information may remain with us even if you delete it from the social media sites.BizGaze Limited may also add and update information about you, from other publicly available sources.
Purposes for using information

In addition to the purposes mentioned above, we may use your information for the following purposes:

  1. To communicate with you (such as through email) about products that you have downloaded and services that you have signed up for, changes to this Privacy Policy,changes to the Terms of Service, or important notices.
  2. To keep you posted on new products and services, upcoming events, offers, promotions and other information that we think will be of interest to you.
  3. To ask you to participate in surveys, or to solicit feedback on our products and services.
  4. To set up and maintain your account, and to do all other things required for providing our services, such as enabling collaboration, providing website and mail hosting, and backing up and restoring your data.
  5. To understand how users use our products and services, to monitor and prevent problems, and to improve our products and services.
  6. To provide customer support, and to analyse and improve our interactions with customers.
  7. To detect and prevent fraudulent transactions and other illegal activities, to report spam, and to protect the rights and interests of BizGaze Limited, BizGaze Limited's users, third parties and the public.
  8. To update, expand and analyse our records, identify new customers, and provide products and services that may be of your interest.
  9. To analyse trends, administer our websites, and track visitor navigations on our websites to understand what visitors are looking for and to better help.
  10. To monitor and improve marketing campaigns and make suggestions relevant to the user.
Legal bases for collecting and using information
  1. Legal processing bases applicable to BizGaze Limited: If you are an individual from the European Economic Area (EEA), our legal basis for information collection and use depends on the personal information concerned and the context in which we collect it. Most of our information collection and processing activities are typically based on (i) contractual necessity, (ii) one or more legitimate interests of BizGaze Limited or a third party that are not overridden by your data protection interests, or (iii) your consent. Sometimes, we may be legally required to collect your information, or may need your personal information to protect your vital interests or those of another person.
  2. Withdrawal of consent: Where we rely on your consent as the legal basis, you have the right to withdraw your consent at any time, but this will not affect any processing that has already taken place.
  3. Legitimate interests notice: Where we rely on legitimate interests as the legal basis and those legitimate interests are not specified above, we will clearly explain to you what those legitimate interests are at the time that we collect your information.
Your option or choice in information usage
  1. Opt out of non-essential electronic communications: You may opt out of receiving newsletters and other non-essential messages by using the 'unsubscribe' function included in all such messages. However, you will continue to receive notices and essential transactional emails.
  2. Disable cookies: You can disable browser cookies before visiting our websites. However, if you do so, you may not be able to use certain features of the websites properly.
  3. Optional information: You can choose not to provide optional profile information such as your photo. You can also delete or change your optional profile information. You can always choose not to fill in non-mandatory fields when you submit any form linked to our websites.
Purposes for using information

All BizGaze Limited group entities listed here have access to the information covered in Part A. We do not sell any personal information. We share your information only in the ways that are described in this Privacy Policy, and only with parties who adopt appropriate confidentiality and security measures.

  1. Employees and contractors: Employees and contractors of all BizGaze Limited group entities have access to the information covered in Part (a) on a need-to-know basis. We require all employees and contractors of BizGaze Limited group entities to follow this Privacy Policy for personal information that is shared with them.
  2. Third-party service providers: We may need to share your personal information and aggregated or de-identified information with third-party service providers that we engage, such as marketing and advertising partners, event organizers, web analytics providers and payment processors. These service providers are authorized to use your personal information only as necessary to provide these services to us.
  3. Domain registrars: When you register a domain through BizGaze Limited from domain name registrars, we share your name and contact information such as your physical address, email address and phone number with them as per the domain registration rules.
  4. Reselling Channel partners: We may share your personal information with our authorized reselling channel partners in your region, solely for the purpose of contacting you about products that you have downloaded or services that you have signed up for. We will give you an option to opt out of continuing to work with that partner.
  5. Third-Party application developers: When you install or purchase any application developed using BizGaze Limited's APIs that is posted on BizGaze Limited's online marketplace, your name and email address will be shared with the developer of the application, so they may engage with you directly as the provider of that application or service. BizGaze Limited does not control the use of your personal information by the developers, which will be based on their own privacy policies.
Your rights with respect to information we hold about you as a controller

If you are in the European Economic Area (EEA), you have the following rights with respect to information that BizGaze Limited holds about you.BizGaze Limited undertakes to provide you the same rights no matter where you choose to live.

  1. Right to access: You have the right to access (and obtain a copy of, if required) the categories of personal information that we hold about you, including the information's source, purpose and period of processing, and the persons to whom the information is shared.
  2. Right to rectification: You have the right to update the information we hold about you or to rectify any inaccuracies. Based on the purpose for which we use your information, you can instruct us to add supplemental information about you in our database.
  3. Right to erasure: You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purpose for which it was originally collected.
  4. Right to restriction of processing: You may also have the right to request to restrict the use of your information in certain circumstances, such as when you have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
  5. Right to data portability: You have the right to transfer your information to a third party in a structured, commonly used, and machine-readable format, in circumstances where the information is processed with your consent or by automated means.
  6. Right to object: You have the right to object to the use of your information in certain circumstances, such as the use of your personal information for direct marketing.
  7. Right to complain: You have the right to complain to the appropriate supervisory authority if you have any grievance against the way we collect, use or share your information. This right may not be available to you if there is no supervisory authority dealing with data protection in your country.
Retention of information

We retain your personal information for as long as it is required for the purposes stated in this Privacy Policy. Sometimes, we may retain your information for longer periods as permitted or required by law, such as to maintain suppression lists, prevent abuse, if required in connection with a legal claim or proceeding, to enforce our agreements, for tax, accounting, or to comply with other legal obligations. When we no longer have a legitimate need to process your information, we will delete or anonymize your information from our active databases. We will also securely store the information and isolate it from further processing on backup discs until deletion is possible.

B) Information that BizGaze Limited processes on your behalf
Information entrusted to BizGaze Limited and purpose
  1. Information shared in connection with services: You may entrust information that you or your organization ("you") control, to BizGaze Limited in connection with use of our services or for requesting technical support for our products. This includes information regarding your customers and your employees (if you are a controller) or data that you hold and use on behalf of another person for a specific purpose, such as a customer to whom you provide services (if you are a processor). The data may either be stored on our servers when you use our services or transferred or shared to us as part of a request for technical support or other services.
  2. Accessing location from mobile devices: When you elect to allow it, some of our mobile applications have access to the camera, call history, contact information, photo library, and other information stored on your mobile device. Our applications require such access to provide their services. Similarly, when you elect to provide access, location-based information is also collected for purposes including, but not limited to, locating nearby contacts or setting location-based reminders. This information will be exclusively shared with our mapping providers and will be used only for mapping user locations. You may disable the mobile applications' access to this information at any time by editing the settings on your mobile device. The data stored on your mobile device and their location information to which the mobile applications have access will be used in the context of the mobile application and transferred to and associated with your account in the corresponding services (in which case the data will be stored on our servers) or products (in which case the data will remain with you unless you share it with us).
Ownership and controlling of your service data

We recognize that you own your service data. We provide you complete control of your service data by providing you the ability to (i) access your service data, (ii) share your service data through supported third-party integrations, and (iii) request export or deletion of your service data.

  • How we use service data

    We process your service data when you provide us instructions through the various modules of our services. For example, when you generate an invoice, information such as the name and address of your customer will be used to generate the invoice; and when you use our campaign management service for email marketing, the email addresses of the persons on your mailing list will be used for sending the emails.

  • Push notifications

    If you have enabled notification on our desktop and mobile applications, we will push notifications through a push notification provider such as Apple Push Notification Service, Google Cloud Messaging or Windows Push Notification Services. You can manage your push notification preferences or deactivate these notifications by turning off notifications in the application or device settings.

  1. Employees and contractors: We may provide access to your service data to our employees and individuals who are independent contractors of the BizGaze Limited group entities involved in providing the services (collectively our "employees") so that they can (i) identify, analyse and resolve errors, (ii) manually verify scanned images that you submit to us to verify the accuracy of optical character recognition, or (iii). manually verify emails reported as spam to improve spam detection We ensure that access by our employees to your service data is restricted to specific individuals and is logged and audited. Our employees will also have access to data that you knowingly share with us for technical support or to import data into our products or services. We communicate our privacy and security guidelines to our employees and strictly enforce privacy safeguards within the BizGaze Limited group.
  2. Collaborators and other users: Some of our products or services allow you to collaborate with other users or third parties. Initiating collaboration may enable other collaborators to view some or all of your profile information. For example, when you edit a document that you have shared with other persons for collaboration, your name and profile picture will be displayed next to your edits to allow your collaborators to know that you made those edits.
  3. Third-party integrations you have enabled: Most of our products and services support integrations  with third-party products and services . If you choose to enable any third-party integrations, you may be allowing the third party to access your service information and personal information about you. We encourage you to review the privacy practices of the third-party services and products before you enable integrations with them.
  4. Other Scenarios:Other scenarios in which we may share information that are common to information covered under Part A and B are described in Part C.
  • Retention of information

    If you have enabled notification on our desktop and mobile applications, we will push notifications through a push notification provider such as Apple Push Notification Service, Google Cloud Messaging or Windows Push Notification Services. You can manage your push notification preferences or deactivate these notifications by turning off notifications in the application or device settings.

  • Data subject requests

    If you are from the European Economic Area and you believe that we store, use or process your information on behalf of one of our customers, please contact the customer if you would like to access, rectify, erase, restrict or object to processing, or export your personal data. We will extend our support to our customer in responding to your request within a reasonable timeframe.

C) General Information
Children's personal information
Our products and services are not directed to individuals under 18. BizGaze Limited does not knowingly collect personal information from children who are under 18 years of age. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information. If you believe that a child under 18 years has provided personal information to us, please write to privacy@bizgaze.in with the details, and we will take the necessary steps to delete the information we hold about that child.
How secure is your information
At BizGaze Limited, we take data security very seriously. We are certified for industry standards such as ISO 27001:2013. We have taken steps to implement appropriate administrative, technical & physical safeguards to prevent unauthorized access, use, modification, disclosure, or destruction of the information you entrust to us. If you have any concerns regarding the security of your data, we encourage you to check our Security Policy or write to us at security@bizgaze.in with your queries.
Data Protection Officer
We have appointed a Data Protection Officer to oversee our management of your personal information in accordance with this Privacy Policy. If you have any questions or concerns about our privacy practices with respect to your personal information, you can reach out to our Data Protection Officer by sending an email to dpo@bizgaze.in or by writing to: Data Protection Officer, BizGaze Limited III Floor, Signature Towers, Opp. Botanical Gardens, Kondapur Hyderabad - 500084.
Locations and international transfers
We share your personal information and service data within the BizGaze Limited Group. By accessing or using our products and services or otherwise providing personal information or service data to us, you consent to the processing, transfer, and storage of your personal information or Service Data within the United States of America, the European Economic Area (EEA) and other countries where BizGaze Limited operates. Such transfer is subject to a group company agreement that is based on EU Commission's Model Contractual Clauses.
Data processing addendum
To enable you to be compliant with the data protection obligations under the General Data Protection Regulation, we are prepared to sign a Data Processing Addendum (DPA) that is based on Standard Contractual Clauses. You can request a DPA from BizGaze Limited by completing this form . Once we get your request, we'll forward the DPA to you for your signature.
External links on our websites
Some pages of our websites may contain links to websites that are not linked to this Privacy Policy. If you submit your personal information to any of these third-party sites, your personal information is governed by their privacy policies. As a safety measure, we recommend that you not share any personal information with these third parties unless you've checked their privacy policies and assured yourself of their privacy practices.
Blogs and forums
We offer publicly accessible blogs and forums on our websites. Please be aware that any information you provide on these blogs and forums may be used to contact you with unsolicited messages. We urge you to be cautious in disclosing personal information in our blogs and forums. BizGaze Limited is not responsible for the personal information you elect to disclose publicly. Your posts and certain profile information may remain even after you terminate your account with BizGaze Limited. To request the removal of your information from our blogs and forums, you can contact us at privacy@bizgaze.in
Social media widgets
Our websites include social media widgets such as Facebook "like" buttons and Twitter "tweet" buttons that let you share articles and other information. These widgets may collect information such as your IP address and the pages you navigate in the website and may set a cookie to enable the widgets to function properly. Your interactions with these widgets are governed by the privacy policies of the companies providing them.
Disclosures in compliance with legal obligations
We may be required by law to preserve or disclose your personal information and service data to comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements.
Enforcement of our rights
We may disclose personal information and service data to a third party if we believe that such disclosure is necessary for preventing fraud, investigating any suspected illegal activity, enforcing our agreements or policies, or protecting the safety of our users.
Business Transfers
We do not intend to sell our business. However, in the unlikely event that we sell our business or get acquired or merged, we will ensure that the acquiring entity is legally bound to honour our commitments to you. We will notify you via email or through a prominent notice on our website of any change in ownership or in the uses of your personal information and service data. We will also notify you about any choices you may have regarding your personal information and service data.
Compliance with Privacy Policy
We make every effort, including periodic reviews, to ensure that personal information you provide is used in conformity with this Privacy Policy. If you have any concerns about our adherence to this Privacy Policy or the manner in which your personal information is used, kindly write to us privacy@bizgaze.in We'll contact you, and if required, coordinate with the appropriate regulatory authorities to effectively address your concerns.
Notification of changes
We may modify the Privacy Policy at any time, upon notifying you through a service announcement or by sending an email to your primary email address. If we make significant changes to the Privacy Policy that affect your rights, you will be provided with at least 30 days' advance notice of the changes by email to your primary email address. If you think that the updated Privacy Policy affects your rights with respect to your use of our products or services, you may terminate your use by sending us an email within 30 days. Your continued use after the effective date of changes to the Privacy Policy will be deemed to be your agreement to the modified Privacy Policy. You will not receive email notification of minor changes to the Privacy Policy. If you are concerned about how your personal information is used, you should check at https://www.bizgaze.com/privacy.html.

Policy Review

This policy will be reviewed at least annually by Management for effectiveness and to ensure its continued use and relevance as part of the BizGaze Limited Information Security and Privacy Policy.