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SUPPORT MODEL MATRIX

BizGaze provides a host of support systems which can be invoked as applicable for the offering or version of BizGaze deployed with an objective of seamless operations on BizGaze platform.

Support Matrix:

Starting from the essential support of access of the Knowledgebase, usability documentation, through interactive chat sessions, email, telephonic support to hotline, to assignment of account manager and BizGaze SME specialist, BizGaze offers a reliable support framework which enables users to unlock the full potential of the platform. Every offering in BizGaze comes with its own essential and nice-to-have versions of support all for seamless business operations.

Support Type

Subscription TypeChatEmail PhoneKnowledge Base AccessAccount ManagerBizGaze SME Analyst
BizMicro
BizMini
BizMega
BizGiga
Enterprise (End2End)
Enterprise (OPE)

Customizations

Enhancements and extensions to the existing COTS of BizGaze can be done by developers with APIs provided

Implementation Approach

Most BizGaze implementations are usually done by BizGaze Channel Partners. However on a case by case basis for macro projects BizGaze extends both remote implementation support and on-site implementations which would be a distinct scope item.