Customized Parent and child groups can be created for the Products or services offered by the Business. When support tickets are raised by the Customer, Customer Service gets alert and enter the details of the issue.
Based on the GPS location of the customer the nearest support agent is assigned subject this acceptance they system reassigns the ticket to the next available agent who would attend to the customer in person. Granular details like ‘service agent allocated, approaching in certain time can be notified to customer.
Issues can be categorized based on their nature and severity in the Support module of BizGaze and forwarded to the department or experts concerned.
Custom status of stages of the ticket raised can be configured and viewed, issue types can be classified for priority and severity.
Service agent in the field can place orders for service or spares consumed for the rectification right from the customer location.